See where your TikTok Shop money went
Your payout never matches your sales. Upload your settlement file and in seconds you'll see every deduction, which products actually make you money, and any fees TikTok may owe you back.
Your file never leaves your computerWhere every dollar went
Fees, creator commission, shipping and refunds, lined up from your sales to what hit your bank.
Money you may be owed
Fees charged above TikTok's own limits, with a ready-to-send message for seller support.
Real profit per product
Add what each item costs you and see which products and creators actually earn money.
This is an example shop with made-up numbers, so you can see what you'll get.
Here's what happened to your sales
Where your money went
Starting from what customers paid, here's everything taken out before your payout.
What do these mean?
- Refunds & discounts
- Money returned to buyers, plus discounts you funded.
- Creator commission
- What you pay creators whose videos or lives sold your products.
- TikTok's commission
- TikTok's referral fee, usually 6% of each sale in the US.
- Shipping
- Shipping labels and fulfillment charges taken from your payout.
- Refund processing fees
- A fee TikTok keeps when an order is refunded: 20% of its commission, up to $5 per item.
- Payment fees
- Card processing charges, if your file lists them separately.
- Adjustments
- One-off debits or credits TikTok added, not tied to a sale.
- Other charges
- Anything in your file we couldn't put in a category above. Your total always matches the file.
Things to check
Your products
Your creators
Technical details: which columns we read from your file
If a column you can see in your file says "not found", email hello@netkept.co with a screenshot of this table and we'll add it.
Want this to run on its own every week?
We're building a version that connects to your shop and emails you when a payout looks off, a creator stops being profitable, or cash is about to run short. Join the early list to get it first.